How to make contact with the school

We are committed to working with parents to secure the best educational environment for students at Maiden Erlegh School and understanding the individual needs of each and every one. This means all parties being able to have their say and be heard appropriately and us having clear and efficient communications which are also respectful of all parties

During the school day we want staff to prioritise teaching, mentoring and coaching students and planning lessons. They may not, therefore, be available to respond to messages or emails immediately.

If you would like to contact a member of staff, we should be very grateful if you would call reception or email Our reception team will take a message and pass this on to the relevant teacher.

Our aim is to respond to telephone calls, emails and letters within 3 working days.  If the query is complex, then a holding letter or email will be sent within 3 working days and we will inform you when we will be able to provide a full response.

In an emergency, it is particularly important that you contact the school via reception or the central email address.  Many colleagues do not get the chance to read their messages during the day and so direct communications may be missed.

Unfortunately, from time to time certain actions by parents or other stakeholders can make it very difficult for us to deal with their enquiry or concern, for example where those actions are disrespectful or abusive or where demands are unreasonable. In which case we may be forced to manage communications with them differently (some examples can be found here).

Key staff

Contact names for the Senior Leadership team and Heads of Year can be found here.

Contacting key areas

We do have specific contact emails/ telephone numbers for key areas as detailed below and these are monitored regularly throughout the school day:

Attendance: Attendance Office

Telephone: 0118 929 6019


Medical issues: Medical Welfare Office

Telephone: 0118 926 2467

Email: (please add Medical in subject field)

Safeguarding/Child Protection: Mrs S Bendall

Telephone: 0118 926 2467

Email: (with SAFEGUARDING in subject field)

* If the issue is urgent and Mrs S Bendall  is not available, the issue will be passed to one of our other trained Child Protection specialists.

Maiden Erlegh School Local Advisory Board/Academy Trust

Clerk to the Governing Body, Mrs Helen White

Telephone: 0118 926 2467


Parent App Support

Telephone: 0118 926 2467


Other questions/concerns

Main office and reception: 0118 926 2467

Email: – depending on the type of enquiry, please mark the subject field as below:

On the subject line of emails, please indicate the following:

  • Name of subject/teacher for General curriculum queries
  • Name of Head of year/tutor for items of a pastoral nature or about progress across a number of subjects
  • Key word/name for any other queries or concerns